Contact Us

Contact CuddleLoop

Thank you for visiting CuddleLoop. Our customer support team is available to assist with product questions, order updates, shipping information, returns, refunds, and general inquiries.

Customer Support

Email: support@cuddleloop.shop
Phone: (888) 288-2106

When contacting us about an order, please include your full name, order number, and the email address used during checkout. This information will help us locate your order and respond more efficiently.

Business Address

CuddleLoop
2 Aldenham Crescent
North York, ON M3A 1S2
Canada

Please do not send a return to this address without first contacting our customer support team. Returns sent without authorization may be delayed, refused, or sent to an incorrect processing location.

Support Hours

Monday to Friday: 9:00 a.m.–5:00 p.m. Eastern Time
Saturday, Sunday, and Canadian public holidays: Closed

Messages received outside normal support hours will be reviewed on the next business day.

Response Time

We normally respond to customer inquiries within 1–2 business days. During holidays, promotional periods, or periods of unusually high order volume, additional response time may be required.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will make reasonable efforts to accommodate your request, but changes cannot be guaranteed after an order has entered processing or has been shipped.

Returns and Refunds

CuddleLoop provides free returns and refunds for eligible products requested within 30 days of delivery.

Before returning an item, email support@cuddleloop.shop to receive approval and return instructions. Please do not return an item without contacting us first.