Contact Information Policy

Last updated: July 13, 2026

CuddleLoop is committed to providing clear and accessible contact information for customers, visitors, service providers, and authorized representatives.

Business Information

Store name: CuddleLoop
Website: cuddleloop.shop
Email: support@cuddleloop.shop
Telephone: (888) 288-2106

Business address:
2 Aldenham Crescent
North York, ON M3A 1S2
Canada

Year established: 2022

Customer Support Inquiries

You may contact us regarding:

• Product information
• Order confirmation
• Order changes
• Shipping and tracking
• Delivery issues
• Damaged or incorrect products
• Returns and refunds
• Website technical issues
• Policy questions
• General customer support

Information to Include

For order-related inquiries, include:

• Your full name
• Order number
• Email address used at checkout
• Product name
• A clear explanation of the request
• Photographs when reporting damage or an incorrect item

Do not send complete credit card numbers, online banking passwords, account passwords, or other sensitive financial credentials by email.

Customer Support Hours

Monday to Friday: 9:00 a.m.–5:00 p.m. Eastern Time
Weekends and Canadian public holidays: Closed

We normally respond within 1–2 business days. Response times may be longer during holidays or periods of high customer demand.

Returns

Do not send returns to the business address without receiving authorization.

Customers must first contact support@cuddleloop.shop for approval and return instructions. The authorized return location may differ from the business correspondence address.

Electronic Communications

By contacting us electronically, you consent to receive responses through email or other contact details provided with your inquiry.

Please ensure that your contact information is accurate and check spam or junk folders if you are waiting for a response.

Complaints

We aim to handle complaints fairly and professionally.

Submit a complaint to support@cuddleloop.shop with the relevant order number and a detailed explanation. We may request supporting information to investigate the issue.

Fraud and Security

CuddleLoop will not request your account password or complete payment card information by email.

Be cautious of messages claiming to represent CuddleLoop that come from unfamiliar addresses. Official customer support communications are sent through addresses associated with cuddleloop.shop or authorized service providers.

Contact

CuddleLoop
2 Aldenham Crescent
North York, ON M3A 1S2
Canada

Email: support@cuddleloop.shop
Phone: (888) 288-2106