Shipping policy

Shipping Policy

Last updated: July 13, 2026

This Shipping Policy explains how orders placed through cuddleloop.shop are processed, shipped, tracked, and delivered.

1. Free Worldwide Shipping

CuddleLoop provides free standard shipping worldwide on eligible orders placed through our website.

No minimum purchase amount is required unless a specific promotion or checkout notice states otherwise.

Optional premium or expedited services, when available, may involve an additional fee.

2. Estimated Delivery Time

Orders are generally delivered within 7–10 business days.

Business days normally exclude Saturdays, Sundays, and public holidays.

The delivery estimate begins after the order has been successfully confirmed. Delivery dates are estimates rather than guarantees.

3. Order Processing

Orders are reviewed before shipment to confirm payment, product availability, and shipping information.

Processing may take longer when:

  • An order contains incorrect information
  • Payment requires additional verification
  • A product is temporarily unavailable
  • The order is placed during a holiday or high-volume period
  • Additional customer confirmation is required

We will contact you if a significant issue affects fulfillment.

4. Shipping Destinations

We ship to most locations worldwide.

Delivery may be unavailable or delayed in certain remote areas, restricted regions, military addresses, parcel lockers, freight-forwarding addresses, or locations that cannot be serviced by our carriers.

If we cannot ship to the address provided, we will contact you and offer a suitable resolution.

5. Shipping Confirmation and Tracking

When tracking is available, a shipping confirmation will be sent to the email address provided during checkout.

Tracking information may require several business days to update after the package has been handed to the carrier.

Some international postal services provide limited tracking after the parcel enters the destination country.

6. Delivery Delays

Delivery may be delayed by circumstances outside our reasonable control, including:

  • Customs inspections
  • Severe weather
  • Natural disasters
  • Carrier congestion
  • Transportation disruptions
  • Public holidays
  • Security inspections
  • Labour disruptions
  • Incorrect addresses
  • Remote delivery locations
  • Events of force majeure

Contact us if your order has not arrived after the estimated delivery period. We will review the tracking information and assist with the carrier investigation where appropriate.

7. Customs, Duties, and Import Charges

International orders may be subject to customs duties, import taxes, brokerage fees, or local charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are determined by local authorities and may be the customer’s responsibility.

CuddleLoop does not control the amount or timing of customs charges.

Customers are responsible for ensuring that purchased products may be lawfully imported into their destination.

8. Address Accuracy

Customers must provide a complete and accurate delivery address.

Please verify:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • Province, state, or region
  • Postal or ZIP code
  • Country
  • Telephone number

Contact us immediately if a correction is required. Address changes cannot be guaranteed after the order enters fulfillment.

CuddleLoop is not responsible for delays or non-delivery caused by incomplete or incorrect customer information.

9. Failed Delivery Attempts

Carriers may make one or more delivery attempts or leave collection instructions.

Customers are responsible for monitoring tracking information and collecting parcels within the carrier’s required period.

Packages may be returned to the sender when:

  • Delivery is refused
  • The recipient is unavailable
  • The parcel is not collected
  • The address is incomplete
  • Access to the location is restricted

Contact us if a package is returned. Reshipment may require confirmation of the correct address.

10. Lost Packages

A package may not be considered lost until the carrier’s investigation period has passed.

If tracking has not updated for an unusual amount of time or shows delivery problems, email support@cuddleloop.shop with your order number.

We may ask you to:

  • Confirm the delivery address
  • Check with household members
  • Check nearby delivery locations
  • Contact the local carrier
  • Allow time for a carrier investigation

When a parcel is confirmed lost, we may offer a replacement or refund, depending on product availability and the circumstances of the claim.

11. Packages Marked as Delivered

If tracking shows “delivered” but you cannot locate the package:

  1. Check the mailbox, reception area, porch, garage, and other safe locations.
  2. Ask household members, neighbours, or building staff.
  3. Allow up to 48 hours because some carriers scan packages before final placement.
  4. Contact the local carrier.
  5. Email our support team if the parcel remains missing.

We will assist with available tracking information but cannot guarantee reimbursement when a carrier confirms delivery to the correct address.

Mandatory consumer rights remain unaffected.

12. Damaged Packages

Photograph the package before opening it if there is visible damage.

Contact us within 30 days of delivery and provide:

  • Your order number
  • Images of the outer packaging
  • Images of the shipping label
  • Images of the damaged product
  • A description of the issue

Keep all packaging until the claim has been reviewed.

13. Multiple Shipments

An order containing multiple products may arrive in separate packages.

Separate tracking numbers may be provided. There is no additional standard shipping charge when an order is divided into multiple shipments.

14. Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order.

We will try to accommodate the request before shipment, but changes are not guaranteed after fulfillment begins.

Orders that have already shipped must follow our Return & Refund Policy.

15. Refused or Unclaimed Deliveries

If an order is refused or left unclaimed, it may be returned to the sender.

A refund may be issued after the returned parcel is received and inspected. Costs caused by refusal, incorrect information, or failure to collect the parcel may be deducted where permitted by law.

16. Contact Us

For shipping assistance, contact:

CuddleLoop
2 Aldenham Crescent
North York, ON M3A 1S2
Canada

Email: support@cuddleloop.shop
Phone: (888) 288-2106